City / Mains Water Test Kits

NATA-accredited laboratory analysis of your treated municipal water, benchmarked against Australian and International Drinking Water Guidelines. Australia Wide.

NATA-Accredited Labs
Independent Testing
No Filters · No Agenda
All Shipping Included
Run by Environmental Scientists
NATA logo with blue text and orange design, stating 'World Recognised Accreditation' below.

Featured Products

18 Heavy Metals Screen - Water Test Kit
$199.00

Heavy Metals Water Test Kit – 18 Metals | NATA Accredited Laboratory Analysis

This comprehensive Heavy Metals Water Test Kit is designed to identify the presence of toxic metals and metalloids in your tap, tank, or bore water. Heavy metals can enter drinking water through corrosion of plumbing materials, industrial runoff, or naturally occurring deposits in soil and rock. Even trace amounts of certain metals can pose serious health risks over time.

With this kit, you’ll receive:

  • A complete sampling kit delivered to your door

  • Step-by-step instructions for collecting your water sample

  • Prepaid return shipping to our certified laboratory

  • Laboratory analysis of 18 heavy metals and metalloids

  • A comprehensive report comparing your results directly against the Australian Drinking Water Guidelines (ADWG).

Metals tested include:‍ ‍
Arsenic (As), Silver (Ag), Beryllium (Be), Boron (B), Cadmium (Cd), Chromium (Cr), Cobalt (Co), Copper (Cu), Mercury (Hg), Manganese (Mn), Molybdenum (Mo), Nickel (Ni), Lead (Pb), Antimony (Sb), Selenium (Se), Tin (Sn), Vanadium (V), Zinc (Zn)

Why Test for Heavy Metals?

Testing is especially important if:

  • Your home has older plumbing or metal fixtures

  • You rely on bore or tank water

  • You’ve noticed discoloured water or metallic taste

  • You want to ensure safe water for children or vulnerable individuals

According to the Australian Drinking Water Guidelines, metals can leach from plumbing products under certain conditions, especially when water sits stagnant in pipes. Regular testing helps identify risks and guide corrective actions.

Take control of your water quality. Know what’s in your tap.

Seeking a complete home profile? If you require a comprehensive view of your water chemistry including analysis for heavy metals, PFAS, VOCs, plumbing adhesives, and disinfection by-products consider our Complete Water Audit. It is our most popular choice for total peace of mind.

City Water Test Kit - Essentials
$299.00

The core tap water audit for treated mains supply — NATA-accredited laboratory analysis of the contaminants that actually reach your tap.

Your water utility tests at the treatment plant, once a day. It can't account for what happens in the kilometres of pipe between the plant and your kitchen, or in your own internal plumbing. This kit tests the parameters most likely to matter at your tap: metals leaching from your pipes, the by-products of chlorine disinfection, and the chemistry that affects taste, scale, and corrosion.

The right choice for most households.

What's included

  • Complete sampling kit delivered to your door

  • All shipping included

  • NATA-accredited laboratory analysis

  • Detailed report benchmarked against the Australian Drinking Water Guidelines

  • Plain-language exceedance explanations

~26 Parameters

  • 18 metals & metalloids — Lead, Copper, Arsenic, Zinc, Iron, Mercury, Nickel, Cadmium, Chromium, Manganese + 8 others

  • Chlorine residual & Trihalomethanes (THMs) — Chloroform, Bromoform, Bromodichloromethane, Total THMs

  • pH

  • Hardness & mineral chemistry — Calcium, Magnesium, Sodium, Potassium + more

  • Fluoride

→ Compare all city water kits and see full parameter list

City Water Test Kit - Advanced
$549.00

The core essentials tap water audit with a full PFAS screen — independent, NATA-accredited laboratory analysis for households who want certainty about the contaminants standard treatment doesn't remove.

This kit tests the full core essentials audit — 18 metals including lead and copper, chlorine and trihalomethanes (THMs), pH, hardness and mineral chemistry, and fluoride — and adds a 30-compound screen for PFAS, the "forever chemicals."

PFAS are synthetic chemicals used for decades in firefighting foam, non-stick coatings, and waterproofing. They don't break down in the environment or the body, they enter water catchments from industrial sites, airports, and defence bases, and critically, standard municipal treatment does not remove them. In 2025 the Australian Drinking Water Guidelines tightened PFAS limits by up to 94%, meaning water considered safe a year ago may no longer meet the benchmark. We test 30 compounds to trace level — well below the new limits.

Because we don't sell filters or treatment products, your result is genuinely independent.

What's included

  • Complete sampling kit delivered to your door

  • All shipping included

  • NATA-accredited laboratory analysis

  • Detailed report benchmarked against the Australian Drinking Water Guidelines

  • Plain-language explanations for any exceedance

~56 Parameters

  • 18 metals & metalloids — Lead, Copper, Arsenic + 15 others

  • Chlorine residual & Trihalomethanes (THMs)

  • pH, Hardness & mineral chemistry

  • Fluoride

  • 30 PFAS compounds at trace detection — PFOS, PFOA, PFHxS, PFNA + 26 precursors (0.001–0.005 µg/L)

→ Compare all city water kits and see full parameter list

The Complete Water Audit
$1,299.00

The most comprehensive water test available in Australia. 214 parameters across PFAS, metals, pesticides, herbicides, VOCs, PAHs, microbiology and nutrients in a single kit. Works on any water source. NATA accredited laboratory analysis.

214 Analytes. Every Meaningful Risk Category. One Submission.

Most water tests are designed around a single concern — a specific chemical class, a particular source type, or a regulatory compliance check. This kit takes a different approach: a single, comprehensive audit covering the full range of biological, chemical, and physical parameters relevant to Australian residential water, regardless of supply type.

What the Kit Includes

  • Complete multi-bottle sampling kit with chain-of-custody documentation

  • Pre-paid express return shipping to our NATA-accredited laboratory partner

  • Laboratory analysis across 214 analytes

  • Interpreted engineering report comparing all results against current Australian Drinking Water Guidelines (ADWG)

Why 214 Parameters

Your water is subject to two distinct risk categories. Source risks originate from the catchment, aquifer, or distribution system — geological contaminants, agricultural runoff, industrial residues. Infrastructure risks are introduced after the water leaves the main — pipe corrosion, tank linings, plumbing adhesives, disinfection by-products.

Most kits address one or the other. This panel is designed to capture both.

Analyte Coverage by Category

Metals and Geological Contaminants(19 analytes) Covers infrastructure leaching indicators (Lead, Copper) alongside geogenic contaminants (Arsenic, Uranium) and a full trace metal suite.

Volatile Organic Compounds(54 analytes) A dual-purpose screen for industrial solvents and fuel components (BTEX: Benzene, Toluene, Ethylbenzene, Xylene) and plumbing residues from PVC adhesives and resins (Vinyl Chloride, Styrene).

PFAS — Per- and Polyfluoroalkyl Substances(30 analytes) The complete 30-compound panel: PFOS, PFOA, PFHxS, and 27 additional precursors and sulfonates. Detection limits of 1–5 ng/L by LC-MS/MS, calibrated to be well below current ADWG health guideline values.

Pesticides and Herbicides(64 analytes) Comprehensive screen for Organochlorine Pesticides (OCPs), Organophosphorus Pesticides (OPPs), and Triazine Herbicides. Relevant for any supply with agricultural land in the catchment or recharge zone.

Hydrocarbons — TRH and PAHs(25 analytes) Total Recoverable Hydrocarbon fractions plus Polycyclic Aromatic Hydrocarbons (PAHs), including Benzo(a)pyrene. PAHs can enter water via bushfire ash, asphalt roof runoff, or proximity to industrial land use — not routinely included in standard residential panels.

Disinfection By-Products(included in VOC panel) Trihalomethanes (THMs) formed during chlorination are captured within the VOC screen. On tank or bore water, these same parameters serve as indicators of broader organic loading.

Nutrients(4 analytes) Ammonia, Nitrate, Nitrite, and Total Oxidised Nitrogen (NOx) — indicators of sewage influence, fertiliser infiltration, or septic system proximity.

Microbiological Indicators(2 analytes) E. coli and Thermotolerant Coliforms. A standard bacteriological screen confirming absence of faecal contamination.

Physical and Chemical Parameters(14 analytes) pH, Electrical Conductivity, TDS, Total and fractional Alkalinity, Hardness, Calcium, Magnesium, Potassium, Sodium, Chloride, Sulphate. The baseline characterisation of water chemistry — relevant to corrosivity, scaling, and palatability assessment.

Additional Parameters(2 analytes) Formaldehyde (relevant to certain plumbing materials and renovation scenarios) and Fluoride (reported against ADWG guideline values for both deficiency and excess).

Suitable For

  • Mains, tank, and bore water supplies

  • Properties with mixed or unknown plumbing materials

  • Catchments with agricultural, industrial, or bushfire-affected land use history

  • Baseline documentation for property purchase, due diligence, or ongoing monitoring

  • Households seeking a single comprehensive dataset rather than multiple targeted tests

A note on microplastics: Microplastic analysis requires a separate sampling and laboratory methodology and is not included in this panel. It is available as a standalone add-on kit.

Not sure you need everything? You can also choose a source-specific kit instead:

How It Works

  • Safe Water Lab Kit

    Step 1 - Select and purchase your test

    We mail you a testing kit complete with laboratory testing bottles and step by instruction of how to collect your sample.

  • Illustration of a woman cleaning a kitchen countertop with cleaning spray, near the sink, with various cleaning supplies on the counter.

    Step 2 - Collect a water sample

    Fill the supplied laboratory testing bottles with a sample of your drinking water. Place the bottles in the supplied postage parcel complete with pre-paid express shipping return label and place in post.

  • Two scientists in a laboratory, one male and one female, working at a table with large glass flasks filled with blue liquid, surrounded by lab equipment and shelves with chemicals, with a clock showing 2:15.

    Step 3 - Laboratory Testing

    Your water sample will be sent to a NATA accredited Australian laboratory for testing. Our laboratory partners typically complete the analysis within 5 business days.

  • Safe Water Lab Report

    Step 4 - Receive your results

    Your detailed Water Quality Analysis Report is delivered as a digital PDF — plain-English results benchmarked against Australian drinking water guidelines, with the original NATA-accredited Certificate of Analysis included.

Choosing a Kit

Which city water kit is right for you?

Treated mains water is safe at the plant — but the water at your tap travels through kilometres of pipe and your own internal plumbing first. Each kit builds on the one before it. Here's exactly what each one tests, and why each contaminant matters.

Entry Test Heavy Metals Screen
A$199 Order Now
The fastest, most affordable way to answer the single most common question about city water: is anything leaching from my pipes?
18 metals & metalloids — including lead, copper and nickel Lead and copper don't come from the treatment plant — they leach into your water from solder joints, brass tapware, and ageing pipes inside your own home, especially in houses built before the 1990s. There is no safe level of lead, particularly for children and pregnant women. This screen tells you whether your plumbing is adding metals to otherwise-safe water.
Adds PFAS Advanced
A$549 Order Now
Everything in Essentials, plus a full screen for PFAS — the "forever chemicals." The right choice if you want certainty about the contaminants standard treatment doesn't remove.
Everything in the Essentials audit All 18 metals, THMs, pH, chlorine, hardness, mineral chemistry, and fluoride.
30 PFAS compounds at trace detectionWhy test? PFAS are a family of synthetic "forever chemicals" used for decades in firefighting foam, non-stick coatings, and waterproofing. They don't break down in the environment or in the body, and they accumulate over time. They enter water catchments from industrial sites, airports, and defence bases — and critically, standard municipal treatment does not remove them. In 2025 the Australian Drinking Water Guidelines tightened PFAS limits dramatically — by up to 94% for some compounds — which means water considered safe a year ago may no longer meet the new benchmark. We test 30 compounds down to trace level (0.001–0.005 µg/L), well below the new limits, so you know with certainty whether they're present.
Most Comprehensive Complete
A$799 Order Now
Everything in Advanced, plus a full scan for industrial solvents and plumbing chemicals. The most comprehensive city water test we offer — built for newly renovated homes and older industrial suburbs.
Everything in the Advanced kit All metals, THMs, water chemistry, fluoride, and the full 30-compound PFAS screen.
Plumbing solvents — Vinyl Chloride, Styrene & FormaldehydeWhy test? Modern PVC and PEX plumbing is joined with solvent cements and adhesives. In newly built or recently renovated homes, residual chemicals from these glues — including vinyl chloride, a known carcinogen — can leach into your water for months after installation. If your home is new or you've recently re-plumbed, this is the screen that catches it.
54 industrial & fuel solvents (VOCs) — BTEX, TCE, PCE + 50 othersWhy test? Volatile organic compounds migrate into groundwater and distribution networks from petrol stations, dry cleaners, and historical industrial activity — sometimes decades after the source is gone. BTEX comes from fuel; TCE and PCE are chlorinated solvents from dry cleaning and manufacturing. They're colourless and odourless at concerning concentrations, so the only way to detect them is laboratory analysis. Most relevant in older urban and former industrial suburbs.
A Note On Water Filters

Already have a filter? Test before and after it.

A water test is the only way to know whether your filter is actually doing what it claims. Most household filters aren't independently certified to remove specific contaminants — and even good ones lose effectiveness as the cartridge ages. We recommend testing both your unfiltered tap water and your filtered water so you can see exactly what your filter is removing, and what it's missing. It's also worth re-testing periodically — every 12 months, or whenever you change cartridges — to confirm your filter is still performing. Because we don't sell filters, our results are genuinely independent: we simply tell you what's in your water, before and after.

Four testing levels to match your concerns

Entry Test Heavy Metals A$199 Order Now
Tap Water Audit Essentials A$299 Order Now
Most Popular Advanced A$549 Order Now
Most Comprehensive Complete A$799 Order Now
01Heavy Metals & Pipe Corrosion
18 metals & metalloidsLead, Copper, Arsenic, Nickel, Zinc, Iron, Mercury, Cadmium, Chromium, Manganese, Selenium, Barium, Antimony, Cobalt, Molybdenum, Tin, Vanadium, Silver
02Water Chemistry & Corrosion
pH & Chlorine residualHow corrosive your water is and how much disinfectant remains at the tap
Hardness & mineral chemistryHardness, Calcium, Magnesium, Sodium, Potassium — affects taste, scale, and corrosion
FluorideDental health — Australian Drinking Water Guideline 1.5 mg/L
03Chlorine Treatment By-Products
Trihalomethanes (THMs)Chloroform, Bromoform, Bromodichloromethane, Total THMs — formed when chlorine reacts with organic matter during treatment
04PFAS — "Forever Chemicals"
30 PFAS compounds at trace detectionPFOS, PFOA, PFHxS, PFNA + 26 precursors at 0.001–0.005 µg/L — below the tightened 2025 Australian Drinking Water Guidelines
05Plumbing Solvents & Glues
Vinyl Chloride, Styrene & FormaldehydePVC pipe cement and adhesive residuals — can leach for months after renovation or new construction
06Industrial & Fuel Solvents
54 VOCs — BTEX, TCE, PCE + 50 othersFull VOC SIM scan at trace detection level. BTEX from petrol stations, TCE/PCE from dry cleaners and historical industrial sites
What's Included
Complete sampling kit delivered to your door
All shipping included
NATA-accredited laboratory analysis
Colour-coded PDF report benchmarked against the Australian Drinking Water Guidelines
Plain-language exceedance explanations
Total parameters tested ~18 ~26 ~56 ~113
Entry Test Heavy Metals Screen

The fastest, most affordable way to check whether lead, copper, or other metals are leaching from your plumbing.

Order Now — A$199
01Heavy Metals & Pipe Corrosion
18 metals & metalloidsLead, Copper, Arsenic, Nickel, Zinc, Iron, Mercury, Cadmium, Chromium + 9 others.
Not included — upgrade to Essentials
pH & Chlorine residual · THMs · Hardness & mineral chemistry · Fluoride · PFAS · VOCs · Plumbing solvents
A$199 ~18 parameters · all shipping included
Order Now
Tap Water Audit Essentials

The complete tap water audit — metals from your plumbing, chlorine treatment by-products, water chemistry, and fluoride.

Order Now — A$299
01Heavy Metals & Pipe Corrosion
18 metals & metalloidsLead, Copper, Arsenic, Nickel, Zinc, Iron, Mercury + 11 others.
02Water Chemistry & CorrosionEssentials+
pH & Chlorine residual Essentials+How corrosive your water is and how much disinfectant remains at the tap.
Hardness & mineral chemistry Essentials+Hardness, Calcium, Magnesium, Sodium, Potassium — affects taste, scale, and corrosion.
Fluoride Essentials+Dental health — Australian Drinking Water Guideline 1.5 mg/L.
03Chlorine Treatment By-ProductsEssentials+
Trihalomethanes (THMs) Essentials+Chloroform, Bromoform, Bromodichloromethane, Total THMs — formed when chlorine reacts with organic matter during treatment.
Not included — upgrade to Advanced
30 PFAS compounds at trace level · VOCs · Plumbing solvents
A$299 ~26 parameters · all shipping included
Order Now
Most Popular Advanced

Everything in Essentials, plus the PFAS screen — 30 forever chemicals at trace detection, below the tightened 2025 Australian Drinking Water Guidelines.

Order Now — A$549
01Heavy Metals & Pipe Corrosion
18 metals & metalloids
02Water Chemistry & Corrosion
pH, Chlorine, Hardness, mineral chemistry & Fluoride
03Chlorine Treatment By-Products
Trihalomethanes (THMs)
04PFAS — "Forever Chemicals"Advanced+
30 PFAS compounds at trace detection Advanced+PFOS, PFOA, PFHxS, PFNA + 26 precursors at 0.001–0.005 µg/L — below the tightened 2025 Australian Drinking Water Guidelines.
Not included — upgrade to Complete
Plumbing solvents (Vinyl Chloride, Styrene, Formaldehyde) · 54 VOCs (BTEX, TCE, PCE + 51 others)
A$549 ~56 parameters · all shipping included
Order Now
Most Comprehensive Complete

Adds the full VOC scan and plumbing solvents — the most comprehensive city water test we offer.

Order Now — A$799
01Heavy Metals & Pipe Corrosion
18 metals & metalloids
02Water Chemistry & Corrosion
pH, Chlorine, Hardness, mineral chemistry & Fluoride
03Chlorine Treatment By-Products
Trihalomethanes (THMs)
04PFAS — "Forever Chemicals"
30 PFAS compounds at trace detection
05Plumbing Solvents & GluesComplete+
Vinyl Chloride, Styrene & Formaldehyde Complete+PVC pipe cement and adhesive residuals — can leach for months after renovation or new construction.
06Industrial & Fuel SolventsComplete+
54 VOCs — BTEX, TCE, PCE + 50 others Complete+Full VOC SIM scan at trace detection level. BTEX from petrol stations, TCE/PCE from dry cleaners and historical industrial sites.
A$799 ~113 parameters · all shipping included
Order Now
Want everything in one kit? Complete Water Audit — 214 Parameters

Every contaminant class in a single kit — metals, VOCs, PFAS, pesticides, herbicides, PAHs, microbiology, nutrients, and disinfection by-products. Trace-level detection throughout. Works on any water source.

A$1,299 Inc. GST
View Details
Looking for a specific test?
PFAS Screen 30 PFAS compounds · Trace level

PFOS, PFOA, PFHxS + 27 precursors at trace detection (0.001–0.005 µg/L). Benchmarked against the 2025 Australian Drinking Water Guidelines.

A$399 View Details
Microplastics Screen 8 polymer types · Specialist analysis

Identifies the amount, size, and type of microplastic particles in your drinking water across 8 common plastics — including the polymers used in pipes, bottles, and packaging. There is no Australian safety limit yet, so we simply report what's there.

A$1,099 View Details

All analysis performed by NATA-accredited laboratories under ISO/IEC 17025:2017 · All prices include GST · All shipping included

A Closer Look

What we test for, and why it matters

Treatment reduces risk — it doesn't eliminate it. What comes out of your tap depends on your catchment, your pipes, and what your utility actually tests for. Here's a closer look at each contaminant class we screen, and why it earns its place in the kit.

01 Heavy Metals & Pipe Corrosion All kits The primary safety risk for urban homes. Lead, copper, and nickel leach into drinking water from ageing city mains, brass tapware, and lead-based solder in homes built before the 1990s. There is no safe level of lead exposure — particularly for children and pregnant women.
Lead Copper Nickel Iron Zinc + 13 metals
02 Disinfection By-Products Essentials & up When chlorine reacts with naturally occurring organic matter during treatment, it forms Trihalomethanes (THMs) — compounds linked to long-term health effects at elevated concentrations. Levels rise with water temperature, organic load, and distance from the treatment plant, and are a common cause of "chemical" taste and odour.
Chlorine residual Chloroform Bromoform Bromodichloromethane Total THMs
03 Mineral Balance & Water Chemistry Essentials & up Hard water causes limescale in appliances. Water that is too soft accelerates pipe corrosion. pH imbalance affects taste, disinfection effectiveness, and the rate at which metals leach from your plumbing. Fluoride confirms your supply sits within the Australian Drinking Water Guideline of 1.5 mg/L. The baseline that underpins everything else.
pH Hardness Calcium Magnesium Sodium Fluoride
04 PFAS "Forever Chemicals" Advanced & up Per- and polyfluoroalkyl substances enter urban catchments from industrial sites, airports, and decades of firefighting foam use. They do not break down and accumulate in the body — and standard municipal treatment does not remove them. The 2025 Australian Drinking Water Guidelines tightened limits for some compounds by up to 94%.
PFOS PFOA PFHxS PFNA + 26 compounds
05 Plumbing Solvents & Glues Complete Modern PVC and PEX plumbing uses solvent cements and pipe adhesives during installation. Residual chemicals — including Vinyl Chloride, Styrene, and Formaldehyde — can leach into water in newly renovated or built homes for months after installation.
Vinyl Chloride Styrene Formaldehyde
06 Industrial & Fuel Solvents Complete Volatile organic compounds from petrol stations, dry cleaners, and historical industrial activity can contaminate underlying groundwater and enter distribution networks. BTEX compounds are of particular concern in older urban and industrial suburbs. Colourless and odourless at concerning concentrations.
Benzene Toluene Ethylbenzene Xylenes TCE & PCE + 48 VOCs

Independent Testing by Environmental Scientists

Your council reports compliance at the system average. That doesn't tell you what's coming out of your tap. We test for the contaminants that actually reach city households — lead from older internal plumbing, disinfection by-products from the distribution network, PFAS from upstream sources, and microplastics. Results are interpreted by environmental scientists and benchmarked against the Australian Drinking Water Guidelines, so you can make an informed decision about your water and any treatment system you have or are considering.

Independent from the filter industry

We don't sell filtration systems, water softeners, or treatment products — and we don't have a referral arrangement with anyone who does. Our results don't lead to a sale. They tell you what's actually in your tap water, and what you do next is up to you.

Verify what your filter actually removes

Most Australian household filters aren't independently certified to NSF/ANSI 53 or 58 — the international standards for contaminant reduction. Manufacturer claims rarely come with verifiable test data. Lab testing your water before and after the filter is the only way to know whether the system is doing what it promised.

The contaminants that actually reach your tap

Lead and copper from older internal plumbing. Disinfection by-products like trihalomethanes formed in distribution. PFAS from upstream sources. Microplastics from pipework. Treatment plant compliance doesn't account for what happens in the kilometres of pipe between the plant and your kitchen.

Run by environmental scientists

Safe Water Lab is operated by environmental scientists with backgrounds in water quality and contaminated land. Every kit is specified for city water — we test for the contaminants that actually matter, choose the right test method and detection limit for each one, and write sampling instructions so the result reflects what's really at your tap. Every report is read by someone who understands what the numbers mean, before it reaches you.

Why a lab — not a strip What test strips can and can't tell you about city water
DIY Strips Hardware-store test strip
  • Cannot detect PFAS, pesticides, or solvents
  • Lead detection limits 100× higher than the guideline
  • No measurement of trihalomethanes or disinfection by-products
  • Colour-match accuracy varies by user and lighting
Safe Water Lab NATA-accredited laboratory analysis
  • Up to 134 parameters at trace detection levels
  • Lead, copper, and 19 other metals quantified to µg/L
  • Disinfection by-products including THMs reported separately
  • Results signed off by an accredited laboratory — auditable, traceable, defensible

Your treatment plant tests once a day, at the plant. The water at your kitchen tap travels through pipes, fittings, and storage tanks the plant can't see. The only way to know what you're drinking is to test where you drink it.

Your Report

The Clarity you need. Zero guesswork.

Every kit includes a Water Quality Analysis Report delivered as a digital PDF. Each report includes:

  • Results Summary — Colour-coded report card with pass/fail by contaminant category and next steps if you have an exceedance. Know where you stand in 60 seconds.

  • Detailed Results — All your results, compared against national and international drinking water safety limits.

  • Certificate — The original NATA-accredited Certificate of Analysis from the laboratory. Your official record.

The same laboratories trusted by Australian councils, water utilities, and environmental regulators.

Professional-grade analysis, delivered to your door.

City Water - Common Questions

  • Possibly. While lead pipes were phased out in new construction from the 1980s, brass fixtures and fittings used well into the 1990s and 2000s can contain significant lead. Additionally, if your suburb has older mains infrastructure, lead can still enter the supply before it reaches your property.

  • The Australian residential water filter market operates without mandatory product certification or independent performance verification. Manufacturers are not required to substantiate contaminant removal claims before bringing a product to market — meaning the performance figures on the packaging are largely self-reported. A NATA-accredited laboratory baseline provides the only objective, scientifically defensible audit of whether your filtration system is performing as claimed, or creating a false sense of security.

  • It is incredibly simple. When your kit arrives, it includes step-by-step instructions. You simply fill the provided bottles from your tap, write the date on the included form, and place everything into the pre-paid express return mailer. Drop it at any Australia Post Express Post collection point, and you are done.

  • Utilities test at the treatment plant and at selected points in the distribution network — not at your tap. The water that reaches your kitchen has travelled through kilometres of distribution mains and your own internal plumbing. Metals can leach from pipes and fittings, and disinfection by-product concentrations typically increase with transit time. This kit tests what actually comes out of your tap.

  • Treated municipal water contains a chlorine residual specifically to prevent microbial contamination. This residual makes culture-based E. coli and coliform tests unreliable at the tap — you're more likely to get a false result than a meaningful one. If your water has lost its chlorine residual (which would indicate a distribution problem), you'd typically notice it by taste or odour before a test kit arrives. Our bore and tank kits include microbiology because those sources have no disinfection residual.

  • City Essentials covers the core health parameters — metals, minerals, and water chemistry. City Complete adds disinfection by-products and a full volatile organic compound screen for a comprehensive chemical profile. City Advanced adds PFAS screening. If you want everything in a single kit, the Complete Water Audit covers 214 parameters across every contaminant class. Email us at info@safewaterlab.com.au with your suburb and we'll recommend a kit.

  • Our laboratory partner completes analysis within 5 business days of receiving your sample. Your report is typically delivered by email 1–2 business days after that. Total time from posting your sample to receiving results is around 7–9 business days depending on postal transit.