Privacy Policy

Last Updated: February 10, 2026

Entity: Drink Safe Australia Pty Ltd (ACN:688 581 722) trading as Safe Water Lab.

1. We Respect Your Privacy Safe Water Lab is committed to protecting your personal information. We only collect what is necessary to process your order and provide your water analysis results.

2. Information We Collect We collect the following information to facilitate your service:

• Contact Details: Name, email, phone number, and shipping address.

• Sample Data: The location, date, and time of your water sample (required by the laboratory for accurate analysis).

• Payment Info: All payments are processed securely by third-party gateways (e.g., Stripe/Squarespace). We do not see or store your full credit card details.

3. How We Use Your Data We use your information strictly to:

• Ship your testing kit to you.

• Send your sample data to our NATA-accredited laboratory partners.

• Email you the final Water Quality Report.

• Contact you if there is an issue with your sample.

4. Sharing Information We do not sell your data. We only share necessary details with:

• Our Partner Labs: (e.g., Eurofins) to conduct the analysis and generate your report.

• Couriers: (e.g., Australia Post) to deliver your kit.

• Legal Authorities: If required by law or if a result poses an immediate, critical threat to public health.

5. Security Your data is stored on secure, encrypted servers. We take all reasonable steps to protect your information from unauthorized access.

6. Contact Us If you have questions about your data or wish to update your details, please contact us at: info@safewaterlab.com.au.